Terms of service

Terms & Conditions

1. Overview

Welcome to Serveza.
The terms “we”, “us”, and “our” refer to Serveza, operated by HOMEDA SIA, a company registered in Latvia.

Serveza operates this website and online store, including all related information, content, products, services, and tools (collectively, the “Services”) to provide customers with handcrafted wooden products and related services. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

These Terms & Conditions (“Terms”) govern your access to and use of the Services. By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy:
https://serveza.eu/policies/privacy-policy

If you do not agree with these Terms, you must not use our Services.

2. Eligibility and Account Responsibility

By using the Services, you confirm that you are at least the age of majority in your country of residence, or that you have obtained consent from a legal guardian.

You may be required to provide accurate and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Services

We specialize in handcrafted wooden products for restaurants and hospitality businesses, including personalized and laser-engraved items.

We make reasonable efforts to display product images, colors, and descriptions accurately. However, due to differences in screens, lighting, wood grain, and natural materials, the final product may vary slightly from images shown. Such variations are inherent to wooden products and do not constitute defects.

All product descriptions and availability are subject to change without notice.

4. Custom-Made and Engraved Products

Certain products offered by Serveza are custom-made or personalized, including laser-engraved items produced according to customer specifications (such as logos, names, or custom text).

By placing an order for a custom or engraved product, you acknowledge and agree that:

  • the product is made specifically for you;

  • the order cannot be cancelled, returned, or refunded once production has started, except where required by applicable law or in cases of defect or error on our part.

This exclusion is made in accordance with Article 16(c) of Directive 2011/83/EU.

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase. A contract is formed only once we confirm acceptance of your order and payment has been successfully processed.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or unavailable products. If an order is cancelled, you will be notified and refunded accordingly.

All purchases are subject to our Refund Policy:
https://serveza.eu/policies/refund-policy

6. Prices and Payment

All prices are listed in the applicable currency and do not include taxes, shipping, customs duties, or import charges unless stated otherwise.

We reserve the right to change prices at any time. The price charged will be the price displayed at checkout at the time of purchase.

You represent and warrant that all payment information provided is accurate and that you are authorized to use the selected payment method.

7. Shipping and Delivery

Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs authorities, or events beyond our control do not constitute grounds for cancellation or compensation.

  • For business customers (B2B): risk of loss passes to the buyer upon transfer of the goods to the carrier.

  • For consumers (B2C): risk of loss passes upon delivery of the goods to the consumer, in accordance with applicable consumer protection laws.

8. Returns and Refunds

Returns, refunds, and exchanges are governed exclusively by our Refund Policy.
Please review it carefully before placing an order.

9. Intellectual Property

All content on the Services, including text, images, designs, logos, graphics, and trademarks, is owned by or licensed to Serveza and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written consent, except as expressly permitted by law.

10. Third-Party Tools and Links

The Services may include tools or links provided by third parties. We do not control or assume responsibility for third-party content, websites, or services. Your use of third-party services is at your own risk.

11. Relationship with Shopify

Serveza is powered by Shopify; however, all purchases are made directly with Serveza. Shopify bears no responsibility for transactions, products, or disputes between you and Serveza.

12. Feedback and Reviews

By submitting feedback, reviews, or other content, you grant Serveza a perpetual, worldwide, royalty-free license to use such content for business and marketing purposes. You confirm that your feedback does not infringe on third-party rights.

13. Prohibited Uses

You agree not to use the Services for unlawful purposes, to violate applicable laws, infringe intellectual property rights, submit false information, or interfere with the operation or security of the Services.

14. Termination

We may suspend or terminate access to the Services at any time for violations of these Terms. Obligations incurred prior to termination remain in effect.

15. Disclaimer of Warranties

The Services and products are provided “as is” and “as available,” except where mandatory consumer protection laws apply. Nothing in these Terms limits your statutory rights as a consumer.

16. Limitation of Liability

To the fullest extent permitted by law, Serveza shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services or products purchased.

This limitation does not apply where liability cannot be excluded under applicable law.

17. Indemnification

You agree to indemnify and hold harmless Serveza and its partners from claims arising out of your breach of these Terms or misuse of the Services.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Latvia.

If you are a consumer residing in the European Union, nothing in these Terms limits your rights under mandatory consumer protection laws applicable in your country of residence.

Disputes shall be subject to the jurisdiction of the competent courts of Latvia, unless mandatory law provides otherwise.

20. EU Online Dispute Resolution

Consumers residing in the European Union may use the Online Dispute Resolution (ODR) platform provided by the European Commission:
https://ec.europa.eu/consumers/odr

21. Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect upon publication on this page. Continued use of the Services constitutes acceptance of the updated Terms.

22. Contact Information

Legal entity: HOMEDA SIA
Registration number: 40203685376
VAT: LV40203685376
Address: Rīga, Krišjāņa Barona iela 135–14, LV-1012
Email: support@serveza.eu
Phone: +37129338610