Privacy policy

Privacy Policy

Last updated: January 19, 2026

Serveza (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs the processing of personal data.

By using the Services, you confirm that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller is:

Legal entity: HOMEDA SIA
Registration number: 40203685376
VAT: LV40203685376
Address: Rīga, Krišjāņa Barona iela 135–14, LV-1012, Latvia
Email: support@serveza.eu
Phone: +37129338610

2. Personal Information We Collect

We collect only the personal information necessary to operate our store and fulfill orders. Depending on how you interact with the Services, this may include:

  • Contact information: name, billing and shipping address, email address, phone number

  • Order and transaction data: purchased products, order history, payment confirmation, refunds or returns

  • Payment information: processed securely by our payment providers (we do not store full payment card details)

  • Account information: if you create an account, such as login credentials and preferences

  • Communications: messages you send to us, for example via email or customer support

  • Technical data: IP address, device type, browser information, and basic usage data necessary for site functionality and security

We do not knowingly collect sensitive personal data.

3. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you place an order, contact us, or create an account

  • Automatically, through necessary cookies and technical technologies required for the operation and security of the Services

  • From Shopify and service providers, when they process data on our behalf to enable payments, shipping, and store functionality

4. Legal Basis for Processing (EEA / EU)

Under the GDPR, we process personal information on the following legal bases:

  • Performance of a contract — to process orders, payments, delivery, returns, and customer support

  • Legal obligation — to comply with accounting, tax, and other legal requirements

  • Legitimate interests — to ensure the security, functionality, and improvement of our Services, prevent fraud, and manage our business

  • Consent, where required by law (for example, non-essential cookies, if applicable)

5. How We Use Your Personal Information

We use personal information solely for legitimate business purposes, including to:

  • Process and fulfill orders, payments, shipping, returns, and refunds

  • Communicate with you regarding your orders or inquiries

  • Provide customer support and respond to requests

  • Maintain the security and proper functioning of the Services

  • Comply with legal and regulatory obligations

We do not use personal data for email marketing, newsletters, or targeted advertising.

6. Cookies and Similar Technologies

We use only essential cookies and similar technologies that are necessary for:

  • the operation of the online store

  • maintaining shopping cart functionality

  • security and fraud prevention

These cookies do not require consent under EU law.
We do not use analytics, advertising, or tracking cookies.

7. Disclosure of Personal Information

We may disclose personal information only in the following circumstances:

  • To Shopify, as our e-commerce platform provider

  • To service providers acting on our behalf, such as payment processors, shipping companies, and IT service providers

  • To public authorities, where required by law or legal process

  • In connection with a business transaction, such as a merger or restructuring, where permitted by law

All service providers are required to process personal information in accordance with applicable data protection laws.

8. International Data Transfers

Your personal information may be transferred outside your country of residence, including outside the European Economic Area, for example when processed by Shopify or other service providers.

Where such transfers occur, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, or transfers to countries deemed to provide an adequate level of protection.

9. Data Retention

We retain personal information only for as long as necessary:

  • Order and transaction data: as required by accounting and tax laws

  • Account information: while your account remains active and for a reasonable period thereafter

  • Customer communications: as long as necessary to resolve inquiries or disputes

When personal information is no longer required, it is securely deleted or anonymized.

10. Your Rights (EEA / EU)

If you reside in the European Union or European Economic Area, you have the following rights under the GDPR:

  • Right to access your personal data

  • Right to rectification of inaccurate data

  • Right to erasure (“right to be forgotten”), where applicable

  • Right to restriction of processing

  • Right to data portability

  • Right to object to certain processing

  • Right to withdraw consent, where processing is based on consent

You may exercise your rights by contacting us at support@serveza.eu.
We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with your local data protection authority.

11. Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

12. Security of Personal Information

We implement appropriate technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

13. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

15. Contact

If you have any questions about this Privacy Policy or how we process personal information, please contact us:

Email: support@serveza.eu
Address: Rīga, Krišjāņa Barona iela 135–14, LV-1012, Latvia